Facebook agrees to deceiving their users
“Facebook has always been committed to being transparent about the information you have stored with us – and we have led the internet in building tools to give people the ability to see and control what they share.
But we can also always do better. I’m committed to making Facebook the leader in transparency and control around privacy.”
This quote comes from a blog written by Mark Zuckerberg on 29 November 2011. The blog was written in response to the announcement made by the FTC (Federal Trade Commission) that Facebook has agreed to settle the charges made by the FTC that Facebook has deceived their users. The FTC was particularly concerned with the fact the Facebook has made promises about the security and privacy of their users information but has failed to live up to these promises.
In Mark Zuckergerg’s blog, he agrees that Facebook has had some problems in the past and has not always notified users about changes that would change their privacy settings and more. He also states that they are doing everything they can to ensure that this does not happen again; including undertaking to do biannual independent audits of their privacy practices to confirm that they are indeed living up to the commitments they make.
Some of the other requirements of the settlement as laid out by the FTC state that Facebook is:
– barred from making misrepresentations about the privacy or security of consumers’ personal information;
– required to obtain consumers’ affirmative express consent before enacting changes that override their privacy preferences;
– required to prevent anyone from accessing a user’s material more than 30 days after the user has deleted his or her account;
I find it quite refreshing that not only has Facebook agreed to the settlement but also seems to be taking this all very seriously. Whether it is a brilliant PR strategy or an earnest desire to be better and keep their users feeling safe, Facebook has played its cards right.
Zuckerberg starts his blog by saying:
“I founded Facebook on the idea that people want to share and connect with people in their lives, but to do this everyone needs complete control over who they share with at all times.
This idea has been the core of Facebook since day one. When I built the first version of Facebook, almost nobody I knew wanted a public page on the internet. That seemed scary. But as long as they could make their page private, they felt safe sharing with their friends online. Control was key. With Facebook, for the first time, people had the tools they needed to do this. That’s how Facebook became the world’s biggest community online. We made it easy for people to feel comfortable sharing things about their real lives.”
I’m quite sure this settlement agreed to by Facebook will not deter any users or potential users from using Facebook, but rather encourage people to do more and say more. Rather clever, don’t you think?

